Device Information

This section introduces you to the various information that MobiLock collects from the device.


  1. To view the device information of a device, navigate to Device Management > Devices section.
  2. From the list of devices, click VIEW DETAILS on the device for which you want to see the information.
  3. This will open a Device specific page with a snapshot of Device Information in a card view. Here you can see,
    • Name & Last Seen - The Name & Last Seen time of the device.
      • MobiLock Pings your device every 5 minutes to see if the device is active or not. Based on this the Last Seen time is updated. Currently, MobiLock does not offer a way to define the Ping interval. But we plan to add it in our next releases.
    • Alert if In-Active - If the device is Inactive, then an alert is displayed on top of the Information Card.
      • Depending upon the in-activity duration that you have set in the Alerts section of Reports & Alerts and the response to device pings that MobiLock sends every 5 minutes, MobiLock calculates if the device is in-active for the defined duration and marks the device in-active.
    • Alert if Management Removed - If the management has been removed, then alert is displayed on top of the Information Card.
      • When the user tries to Remove Management from the device and if the device has internet, then the device communicates with the MobiLock Dashboard and basing on this the information is updated.
    • Basic Device Information - The following information is available,



     
     

Field

Description

Device Group Name

The group to which this device belongs.

Model & Firmware

The device model & firmware.

Battery Level

The last synced battery level. Note that there is an issue on iOS devices where the current battery level is not synced properly.

Supervised

Indicates if the device is Supervised or Not.

License

If the device has a valid license or not.

MobiLock Pro Version

If the MobiLock Pro add-on has been installed or not.

OS Version

The iOS version on the device

IMEI Number

The IMEI number of the device if the device supports a SIM card.

Mac Address

The Wifi mac address of the device.

MobiLock offers you to view more information about a device. You can click on the Gear Icon next to the information card and select Full Device Information from the menu options. This contains some of the basic information and some extra information. Listed here are the extra details that are available.

1

Field

Description

Brand Name

The name of the brand that is applied, if any.

Model Name

The model name of the iOS device.

Serial Number

The Serial number of the device.

ICCID Number

The ICCID number if available.

IMEI/MEID Number

The IMEI or MEID number if available.

Device Capacity

Approx storage capacity on the device as reported.

Available Capacity

Available storage capacity on the device as reported.

iTunes Account Active

If an iTunes account is configured.

Lost Mode Enabled

If lost mode has been enabled.

Do Not Disturb Mode

If Do Not Disturb mode has been enabled.

Find My Phone Active

Whether Find My Phone is active or not.


Phone Number

The Phone number if available.

Carrier

Carrier information if available.

Hotspot Enabled

If the Hotspot is enabled. Depends on carrier.

Passcode Compliant

If the device is compliant with the passcode policy.

Device Notes

Any additional Notes that you have added against the device.


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