Android FAQs

  1. What benefit do we get from Android Enterprise Setup?

Some of the advantages of using Android Enterprise setup are,

  • A simple OOB Experience. Install Scalefusion right when you are unboxing your device.
  • Silent Install/Uninstall on devices with Android OS greater than 6.0, irrespective of the make/model of device.
  • Search And Publish applications from Google Play Store on your AfW managed devices.
  • Configure per-app Restrictions/Permissions from dashboard.
  • Enforce password policies on your devices.
  • Use Android Zero-touch Enrollment

  1. I am unable to see the dialing screen during a call when the device is locked with Scalefusion. Hence, I am unable to end the call. What is the solution?

Please publish and install the Call Assist app on one of the impacted devices. To do so,

  • Navigate to Applications Management > Scalefusion Apps.
  • Here publish and install the Call Assist App on the device.
  • You should see a small widget on the top bar. Tap on it and return to the call menu from where you can end the call or perform other in-call functions.
  • Alternatively, this can also be achieved by dragging the Scalefusion notification bar.

  1. Why am I not able to access the recent app key on the Android device inside Scalefusion?

The recent apps key is blocked inside Scalefusion for security reasons. To access/ switch or kill the background apps, you can enable the Notification center in the device profile. To do so :

  • Navigate to Device Profiles and Policies > Device Profiles. Click on the Edit Profile button.
  • Go to Kiosk/Launcher Settings tab > Notification Center tab. Enable the Notification Center and other required options.
  • Now click on the Update Profile button (at the top right).

You should be able to drag the notification panel from the top of the device and kill the background apps. This method is applicable on the devices with OS 6.0 and above.

  1. How to enable Notification Center inside Scalefusion?

To enable Notification Center on devices follow the below steps,

  • Navigate to Device Profiles and Policies > Device Profiles. Click on the Edit Profile button.
  • Go to Kiosk/Launcher Settings tab > Notification Center tab. Enable the Notification Center and other required options.
  • Now click on the Update Profile button (at the top right).

Now, you will be able to drag down the notification panel from the top of the device.

For devices with OS 8.0 & above, default interface to drag the notification centre from top does not work. You can choose to show a slider that users can click or drag to access the notification center, this can be set from the Kiosk/Launcher Settings tab in the device profile.

  1. Is there any way to remotely trigger OS updates?

MDM can only control the OS updates on EMM managed devices. You can set specific policies for the OS updates by navigating to Device profile and policies > Device profile > Restrictions > Secure settings > System update policy settings and set the preferred option. Click on the Update Profile(at the top right).

  1. If we have a device setup in Single App Mode(SAM), is there any way to exit from it so that the user can access three dots menu on the device?

Please swipe from the left bottom corner of the device screen to the center of the screen diagonally. You will get a prompt to enter the exit passcode. Once you enter the passcode, the single app mode will be disabled and you will be able to access the three dots menu.

  1. From which OS version Remote Cast feature is compatible?

Remote cast feature is supported from the Android OS version 5.0 and above.

  1. Remote Control feature is compatible with which devices(make)?

Remote Control functionality works on following:

  • Samsung devices with KNOX enabled
  • Wingman supported devices
  • Sony devices
  • Lenovo devices (only specific models)
  • Zebra devices
  • Rooted devices
  • And rest of the devices with OS version 7 & above using the Accessibility service

  1. When I send files to my android device using content management where are the files stored on the device?

The files pushed via Content Management are saved in the Filedock app on the device. However, there is also a custom setting through which you can configure specific destination for your files to be stored. For more information, please visit here

  1. Is there anyway to change the enterprise email for android for work?

The only way to change the Enterprise email account is by unenrolling the Enterprise and reregistering with a new email id. Click here to learn how to unenroll.

Unenrolling Enterprise account should be used with caution as it makes the EMM managed devices as normal devices. The devices will still be locked with Scalefusion however the EMM features will no longer work.

  1. Is it possible to set brightness on android devices globally?

Yes. To do so,

  • On Dashboard, navigate to Device Profiles & Policies > Device Profiles and edit the device profile
  • Go to Restrictions tab and click on Display Settings in the left bar
  • Enable Control Device Screen Brightness option and set the range
  • Click on the Update Profile button (at the top right).

  1. Can we take a screenshot when the device is locked with Scalefusion?

Yes. Please press the Power key and the volume down key at the same time and the screenshot will be captured and you can view it inside the kiosk mode in the Gallery app respectively.

  1. Is it possible to hide the address bar from the web browser?

Yes, you can hide the address bar of the Scalefusion browser compatible with Android devices from Allowed Websites > Browser Settings.

  1. When we push Apps from the play store to the tablets, whose email address does the play store associate with?

The Play for Works section is not associated with any email account, it's a service from Google for the devices which are registered with its EMM program. We only provide the Play For Works/Play Store interface through which you can publish the apps to the EMM managed devices. The push runs through Google servers in order to install the apps on the devices.

  1. What are the basic requirements for Android devices to make the Clear app data work?

Either of the below:

  • EMM & Android 9 and above
  • Wingman 4.X and Android 7 and above
  • Knox and Android 6 and above

  1. How do I push custom apps on the devices remotely?

Custom apps can be pushed from Scalefusion Dashboard to devices through Application Management > Enterprise Store > Upload New App > Upload Android App. Here you can do one of the following:

a. Upload the APK file to Scalefusion Dashboard.

b. Provide the link to external APK. To know more, please click here

  1. What is EMM?

EMM stands for Enterprise Mobility Management which provides organizations a unified console to manage and secure multiple device types. Scalefusion can be registered as your EMM provider with Google to enable the use of Android devices and access all the advanced management EMM features that Scalefusion offers both on Company Owned devices and Employee Owned devices.

  1. How to disable swipe-to-unlock screen having a Scalefusion logo?
  • Navigate to Utilities > Global Settings > Android Settings
  • There is a setting Lock Screen. Set this toggle to off
  • Click on Save Settings

  1. Is there a way to change the global ringer volume settings for all of our phones?
  • Navigate to Device Profiles & Policies > Device Profiles.
  • Select and edit the Android device profile.
  • Go to Restrictions, Under Volume Settings Enable the Control Ringer Volume setting and specify the range by dragging the bar.
  • Click on the Update Profile button.

  1. Can I change the icon size on devices?
  • Navigate to Device Profiles & Policies > Branding
  • Select and edit the Brand you have selected for your device profile
  • Under Android tab, click on Advanced. Here, select the App icon Size
  • Save the brand

  1. How to get app notifications inside Scalefusion?
  • Navigate to Utilities > Global Settings > Android Settings
  • Toggle on the setting Enable/Disable App Notifications under the head App Notification Settings
  • Click Save Settings. You will start getting a red bell icon whenever there's a notification on the device.

  1. Is it possible to restart a device from the dashboard?

Yes. This can be done from Devices section.

Go to the View Details page, click on Gear icon and click on Reboot Device option.

This feature is limited to EMM managed devices, Samsung Knox, LG Gate, Sony devices with Android OS 5.0 or above, Wingman supported and Lenovo devices.

  1. Can we set up devices which are a part device group or profile to be in single app mode?
  • Navigate to Device Profiles and Policies > Device Profiles and click on the Edit Profile button
  • Go to Kiosk/Launcher Settings tab > Single App Mode > Set a Default Application to run always > Check Run All the Time option
  • Click on the Update Profile button (at the top right).
  • Now click on Apply, select Device Groups/Devices and click Submit.

  1. Can we control the screen time-out from the Scalefusion Dashboard?

Yes. You can set the Screen time out from the Device Profile settings. Click here to know more.

  1. I am trying to start Scalefusion automatically when device boots up, is this possible?

This is possible if the device was locked with Scalefusion before rebooting. As a result, when the device reboots, Scalefusion will automatically launch on it. However, if the device is unlocked and then rebooted, the Scalefusion app needs to be launched manually.

  1. I allowed a website running in Scalefusion browser however I still get the error "Administrator has blocked the access".

Please check if the allowed website is getting redirected to a different URL and you will need to allow that too. The blocked/redirected URL will be shown on the same page and you need to allow it on the Scalefusion dashboard.

  1. How can I enroll a device without having device physically? If I have a device I would like to enroll for an end user. Is there a way to publish to that device without giving my login information?

Yes. This can be achieved by following methods:

  • IMEI/Serial Number based enrollment method
  • EMM based setup: In this case Scalefusion App will be installed automatically and camera will be launched to scan QR code. Press the back button to go back to Scalefusion Enrollment screen and select the Auto login Option and the device will be enrolled.
  • Legacy Setup: The Scalefusion app needs to be installed from the Play store or the user can sideload the APK file to the devices using USB. On the device, launch the Scalefusion App > Tap the Enroll button > Choose Auto login. The device will be enrolled.
  • You can also share the QR code via email with the Admin/User using the option available under Enrollment configuration> QR code configuration> Three dots menu> Email. Once the app is installed on the device, open it and tap on Scan QR code> Allow all the permissions. Click here to learn more.
  • Licence Key: Tap on Other Enrollment Methods > License key. You will need to share the license key with the user. The license key can be found under Admin Panel > Manage Licenses > Click on the License Name > Click on the EYE option to see the hidden License Key. Once entered, the permissions page will show up.
  • Zero Touch enrollment method
  • Knox (KME) Based Enrollment

  1. Is it possible to prevent the screen to be turned off, through Scalefusion?

Yes. You can set the screen to be always on.

  • Navigate to Device Profiles & Policies > Android Device Profile
  • Click on the Edit Profile button (at the top right corner having a pen icon)
  • Go to Restrictions tab > Display Settings
  • Under Screen Timeout Settings select the KEEP SCREEN ALWAYS ON
  • Click the Update Profile button

  1. On android devices is it possible to disable the navigation buttons at the bottom?

Yes. It can be done from device profile section. However this can only be disabled on Samsung Knox enabled, LG Gate, Lenovo and Sony devices with Android OS 5.0 and above.

  1. How do I enroll an Android device to Scalefusion?

Android has multiple enrollment methods. Please visit this link to know about enrollment of Android devices.

  1. Can we remotely view a Scalefusion enrolled device and control it?

This can be achieved through Remote cast & Control feature on Scalefusion dashboard. To know more, visit this document.

  1. From which Android OS version is Scalefusion compatible?

Scalefusion is compatible with the devices having Android OS v4.1 and above

  1. We have a tablet that was stolen and we want to be able to send a complete lock or erase command to it. Can this be done?

You can use one of the following options.

  • Factory reset the device from the dashboard - In Devices section, click on View Details (on the device which has to be reset). Click on gear icon and click Factory Reset. Use this option with caution as it erases the data from device.
  • Set up Factory reset Protection

  1. Can I unlock a device from the device itself?

The device can be unlocked using exit passcode. To unlock from device,

  • Tap on the 3 dots menu
  • Tap on Exit Scalefusion
  • Enter exit passcode.
    You can find the Exit passcode from Device Profiles. When you edit a device profile, the exit passcode is displayed on the top bar.

  1. When the device is locked with Scalefusion, the keyboard doesn't show up when we try to tap on a text field to bring up the Keyboard. It works well when the device is unlocked.
  • Navigate to Homescreen settings in Android Device Profile (Device Profiles & Policies > Device Profiles > Edit Android Device Profile > Kiosk/Launcher Settings)
  • Check if Hide bottom navigation bar from screen or Set device screen in Full Screen mode are enabled.
  • If the device is set in full screen mode or bottom navigation bar is disabled, please try swiping up from the bottom and then tap on the typing field. In the first attempt the navigation bar will show up and once tapped on the field the keyboard will appear.
  • If you do not want to swipe up every time to bring up the keyboard then turn off either the Full screen mode or the Hide Bottom Navigation Bar depending on what you have enabled.

  1. Is there any way to remotely uninstall and reinstall an app on a device which is in kiosk mode?

Yes. If the app is published from Play for work apps section, click here. If the app is published from Enterprise Store, click here

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