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Enrolling Personal/Employee owned device for users enforced to sign in via Okta

Updated 2 years ago by Shally Maheshwari

This guide helps you to enroll your personal device to Scalefusion for SAML SSO users enforced to sign in with Okta.

Before You Begin

  1. Make sure you have access to the corporate email.
  2. Make sure that your IT Admin has invited you to enroll to Scalefusion.
  3. Users should have accounts registered with the respective Identity Service Provider (Okta)
  4. SAML settings for Okta should be configured on Scalefusion Dashboard
  5. The setting Enforce Users to sign in using SAML SSO is enabled in User Enrollment Settings on Scalefusion Dashboard

Steps to Enroll your Personal Device

The users who have configured and signed in with Okta, and have enabled the setting Enforce users to sign in using SAML SSO in User Management, will be asked to authenticate by signing in with their Okta credentials. In this case following will be the process of enrollment:

If this setting is disabled, the device is enrolled with the normal procedure as described here
When the setting to sign in using SAML SSO is enforced, the OTP flow is replaced by authentication using Okta credentials, at the time of sending invite.

  1. From Google Play Store install Scalefusion on your device and open it
  2. Scan the QR Code or select to Sign In via Email > BYOD
  3. Scalefusion app will try to access the device camera and the device information. Please grant the necessary permissions so that you can see the camera view. Open the email in which you have received the invite and on your device, scan the QR Code which is there in the email.
If you cannot scan the QR Code, then click on Sign In and enter your email id on which you received the invite and enter the org-id that you see in the email.
  1. Once the QR Code is scanned and validated or the Sign In values are validated, the Data Disclaimer screen will come. Click Agree on it.
  2. You will be taken to a Terms of Use page. These are the Terms of Use of your organization, read carefully and tap on I agree and choose Next
  3. After confirming terms of service, you will be asked to create a Work Profile.
  4. Post Creation of Work Profile when the app is started in Container mode following screen will appear asking you to authenticate.
  5. Tap on Sign In using Okta to launch the default browser and authenticate yourself using the credentials for username/email.

  1. At this step, user would be taken to the login page of Okta where they have to complete login and further handling till authorization succeeds.
  2. Once authenticated, you will get the following screen. Hit ENROLL
  3. You will get the Permissions screen where you allow the permissions and the device gets enrolled.

Device Enrollment in case of Authentication Failure

If authentication fails or for some reason you decide to enroll later or press back without confirming, you get the following authentication failure message

In the authentication message, the alternative, that is, OTP enrollment option is available only if Admin has enabled Fallback to OTP in User Management > Settings

Tapping on Ok will bring up the screen where you get to choose any authentication method from the following, that is,

  • Sign in using Okta
  • Verify with OTP

From this point you can try to authenticate again or use OTP (if Fallback to OTP is enabled) or even remove work profile and start enrollment afresh.

If User removes Work Profile, Scalefusion needs to be uninstalled and installed again

After successful authentication, you will get the Permissions screen where you allow the permissions and the device gets enrolled.

If you choose Sign In using Okta, then first you get the screen to enroll and then the permissions

If you have any questions or are having issues enrolling your device, please leave us a message at support@scalefusion.com with your Device details and we will get in touch with you.

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